Troubleshooting - Known problems using Vista
Problems when the program is run for the first time.
When using Window’s Vista it is important that the program is run in ‘Administrator Mode’ This ensures that Astro22 does not run foul of the strict security within Vista when creating and deleting temporary files. To permanently enable this feature right-click on the Astro22 icon on the desktop and select the ‘Compatibility’ tab; then enable the option ‘Run this program as an administrator’ - Apply then click OK.
Problems upgrading from the trial version to commercial version.
It the default install directory is used for both versions then no problems should be experienced. The upgrade will first uninstall the previous trial version then install the new version - The ‘Birth Files’ database is not deleted. However, if problems are experienced proceed as follows:
Registration fails when the activation code is pasted from the clipboard.
This is usually caused by the registration document being corrupted with superfluous hidden characters during email transmit ion - To correct the situation:
Upgrading from a much older copy of Astro22.
Usually the install goes OK. However, fatal problems are often caused by the customer copying all the files he/she feels should be transferred from the old Astro22 folder to the new Astro22 folder.
The only files that can safely transferred are the ‘Birth Files’ folder and the text files used for analysis. In version 7.5 all the text files are collated to the folder named ‘Text’ and all old versions of the text files must be copied to this folder.
If problems are experienced with the upgrade proceed as shown in the 'problems upgrading from the trial version to commercial version' paragraph above.
Known Problems using Window's XP
one known Problem: A corruption of the planetary glyphs might occur soon
after installation of the program. If the planetary screen data should suddenly
become unreadable then you do have a problem with the astro22 True Type Fonts.
To Correct the Problem
This simple exercise should have cleared the problem and if you go back into Astro22 and the glyphs should be working OK.
If you could not find the above files in the font folder:
This action will permanently install the above fonts and no future action will be required.
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